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Exchanges & Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Returns
Faulty/DOA

If you are not entirely satisfied with your purchase we are here to help.

You have 7 calendar days to return the item from the delivery completion date. To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it.

Requesting a Return:

  1. Have the receipt together with your proof of payment ready.
  2. Email your return request along with a description of why you wish to return the product as well as pictures of the item you wish to return.
  3. Make sure you have the receipt and proof of payment attached.
  4. Our team will assess the return requests and if the claim is valid, we will arrange replacement of the product, or provide you with a store credit.
In the event that a product is damaged, or not functioning properly (factory fault/Damaged on arrival). Please contact us via email or use the contact number provided. We will investigate the matter and if it is concluded that we are at fault we will arrange for the collection of the product, we will refund you the full price or provide you with store credit.
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